The Canada’s major Appliance Repair service company is hiring a Dispatch & Live Ops Coordinator. We’re looking for someone to join our Operations team and be part of a fast-growing company.
About the role:
Are you highly organised, a multi-tasker, and good at problem-solving? Do you want to join a high performing team in a fast-paced company? As a Dispatch & Live Ops Coordinator at Appliance Repair Expert, you will have a direct responsibility for day-to-day operations, bridging supply and demand in the most optimal way. You will be the first point of contact for clients and technicians, and will manage them to resolve any bookings. The candidate will be responsible for managing, supervising and maintaining technician’s schedule, progress and reports.
Excellent English and French communications, both oral and written.
Schedule repair appointments for customers
Manage customer support
Strong customer service skills.
Reports to Customer Manager in case of technician/job issue
Coordinate special requests
Backend support for technicians for troubleshooting
What you’ll need:
Proficiency in English language
Proficiency in French language
Previous experience in Dispatching
Data-driven decision-making mentality, sound business judgment, and the ability to think outside the box.
Ability to take initiative in a constantly changing work environment
Experience answering calls and scheduling jobs for customers
You will also receive training once you join the team. Please see more information about it here